Graduate Product Support Engineer – Customer Assurance for HP Additive Manufacturing
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HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio. We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem‑solving skills. This role provides hands‑on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.
Responsibilities
Escalation Support & Troubleshooting
Support the investigation and resolution of customer issues and product escalations
Assist in data collection, log analysis, and basic troubleshooting activities
Contribute to root cause analysis and corrective action tracking
Help document findings and resolution steps
Cross‑Functional Collaboration
Collaborate with cross‑functional teams (R&D, Quality, Services) to support issue resolution
Participate in technical discussions and learn structured problem‑solving approaches
Assist in preparing summaries and input for internal reporting
Continuous Improvement & Learning
Identify recurring issues with support from senior engineers
Contribute to improvement initiatives related to documentation, system limitations, training, and support processes
Learn and apply structured methodologies for problem‑solving and continuous improvement
Product Engineering Exposure
Support analysis of product behavior, contributing structured feedback to improve the product based on field issues
Participate in defect analysis and validation activities, including reproduction of issues in lab environments
Assist in translating customer issues into technical problem statements for engineering teams
Contribute to engineering discussions by sharing insights derived from field issues
Knowledge & Capability Building
Create and maintain technical documentation under supervision
Participate in structured onboarding, training programs, and technical learning tracks
Develop foundational skills in troubleshooting, system analysis, and engineering methodologies
Gradually build capability to handle complex technical issues independently
Scope & Interfaces
Work within global teams (EMEA, AMS, APJ) with exposure to multiple functions
Support Customer Assurance and Services Engineering teams
Focus on learning structured support processes rather than managing complex escalations
Education & Experience
Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related)
Interest in additive manufacturing and complex systems is a plus
Exposure to troubleshooting or technical problem‑solving (academic or internship) is beneficial
Knowledge & Skills
Problem‑solving mindset and willingness to learn structured troubleshooting
Strong communication skills (written and verbal)
Analytical mindset with curiosity about how products are designed, built, and improved
Ability to work collaboratively in a global team environment
Basic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis tools
Exposure to CAD tools, simulation, or testing environments
Curiosity and motivation to develop technical expertise
Development & Growth
Structured onboarding and training program
Mentorship from experienced Customer Assurance and Engineering professionals
Exposure to HP Additive Manufacturing technologies and systems
Progressive development path toward advanced technical escalation roles and product engineering positions
Benefits
Hybrid work model (home office / office), depending on the role/functions
Health & Life insurance
Ticket Restaurant vouchers or lunch at reduced prices at our canteen
Flexible working hours to support work‑life balance
HP Flex Program: Kindergarten vouchers & Transport Card
Exclusive HP products offers and discounts for employees, friends and family
Inclusion & belonging at the core: join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility
Community engagement: participate in volunteering initiatives or join our annual HP Charity Day
Access to sports center (indoor & outdoor) with 25+ coordinated activities
Onsite medical services: doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health
Creativity & innovation: enjoy our Printing Happy Hour and hands‑on workshops using the latest printing technologies
Easy commuting: free parking available or excellent access via nearby train services
Legal entity: GBU Job - Engineering Schedule - Full time Shift - No shift premium (Spain) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. xpzdshu The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal
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