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If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of QA Specialist.
**Role purpose **_(overall high level summary of the role)_ This position is an analyst position completing Quality Assurance (QA) activities in Transaction Monitoring / Screening Utility Operations.
**Principal Accountabilities and Responsibilities** (_e.g., for Business, Customers and Stakeholders; internal control environment, etc.)_ - Perform alert reviews aligned with the General Procedure.
- Select samples in line with appropriate model e.g. Monthly sample; SQAR.
- Conduct review of each case, ensuring decisions are aligned to QA procedures and QA commentary for decision clearly describes the rationale to support the QA decision.
- Work to ensure individual (your) QA outcomes are aligned across the QA team.
- Escalate critical errors through appropriate channels.
- Conduct effective analysis of sampling outcomes and ensure that the key trends in terms of individual staff, themes and issues are identified.
- Write reports that are reflective of the key issues and provide sufficient detail to communicate the context of the issue and support understanding of the issue.
- Agree and document the QA recommendations effectively.
- Track QA issues and escalate when appropriate.
- Works jointly with the Training / Education team to identify and deliver the training needs through Quality campaigns and other forums.
- Throughout the above activities consider outstanding Audit findings and Issues identified by QA previously to look for opportunities to obtain evidence to close down those issues.
- **Leadership & Teamwork** - Communicate effectively with the team and other colleagues across other FCC teams to provide support and drive quality.
- Ensure adequate development and training is provided to the team to develop skills and competencies within respective teams.
- Facilitate process efficiencies and recommend process changes through engagement with the operations and OPI teams Requirements **Functional Knowledge** - Experience of conducting activities in a financial services or risk environment or at least one year in ops team.
- Risk professional with experience in one or more risk compliance roles, to include Sanctions experience.
- Knowledge of the HSBC Group structure, its business and personnel, and an understanding of HSBC's corporate culture.
- Lateral thinker with an ability to identify root cause and develop practical, efficient, cost effective solutions to solve complex issues.
- Ability to adapt to change and provide input where necessary.
- Excellent communicator with strong inter-personal and influencing skills.
- High level of English language skills.
- Fluent English spoken & written.
Knowledge of Excel You'll achieve more when you join HSBC.
**Issued By HSBC Electronic Data Processing (India) Private LTD
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