Mission
To meet the needs of the business, our guests, and our colleagues by effectively managing all day-to-day operations of the hotel, ensuring excellence in service and operational performance.
Key Duties and Responsibilities
* Implement the hotel strategy across all operational departments to achieve business objectives.
* Provide unified leadership for all operational activities, ensuring smooth and efficient daily operations.
* Support and execute corporate programs and guidelines, maintaining brand standards and compliance.
* Act as the primary point of reference for team members and guests in the absence of the General Manager.
* Demonstrate leadership by example.
* Perform other duties as assigned by the General Manager.
* Actively support the development, training, and mentoring of team members.
* Manage quality improvement process in areas of customer service and team member satisfaction.
* Motivate and build a working environment in which team members are productive and innovative.
* Demonstrate self‑confidence, energy, and enthusiasm.
* Represent the hotel in public, community, and meetings using effective public speaking and presentation skills.
* Identify and lead positive public relations and teamwork opportunities.
* Establish, measure, monitor, and evaluate process policies and procedures.
* Use problem‑solving methodology for decision making and follow‑up.
* Develop business plan and evaluate business trends to modify strategies; interpret, analyze, and manage budget to meet business objectives.
* Provide constructive coaching and counseling to team members.
* Develop and train department heads to fully understand and effectively perform their job.
Qualifications
* Bachelor’s degree in any related field; minimum 5 years of experience in hotel management operationsli>
* Luxury brand experience is desirable.
* Passing a LDP program is highly valuable.
* Previous experience in luxury is desirable.
* Excellent management skills, including the ability to manage details through to completion and ensure project deadlines are met; proven experience in managing relationships with multiple stakeholders.
* Strong analytical skills with the ability to work well under pressure, handle multiple concurrent demands, and prioritize responsibilities effectively.
* Exceptional communication skills.
* Highly appreciated international experience and/or having performed functions in more than one hotel.
Benefits
* Worldwide experience – diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* Wide range of training programmes to enhance your skills.
* Wellbeing initiatives, including flexible working conditions.
* Team member recognition programmes, including Memorable Dates.
* Ability to make a difference through our sustainability programme and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Seniority level: Not Applicable — Employment type: Full-time — Job function: Other — Industry: Hospitality
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