Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning, public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated test products. The company offers a wide range of products and solutions, including internationally recognized software testing qualification training, serving various fields such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.
We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Responsibilities
* Provide technical support and resolve issues for customers, including troubleshooting, event management, and other technical support tasks.
* Track key demands and bug fixes for customers, and cooperate with the product team to promote product optimization.
* Utilize Alibaba Cloud inspection and diagnosis tools to help customers prevent potential risks in their critical systems.
* Provide solutions to maintain system stability and ensure customer systems are stable.
Requirements
* Bachelor's degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
* Experience in cloud computing or IT industry, with a background in DevOps, service support, or solution architecture.
* Ability to troubleshoot and resolve complex technical issues.
* Knowledge of optimizing cloud-based architectures and providing industry-specific solutions.
* Experience in designing and implementing cloud technology architectures.
* Understanding of Linux/Windows OS and network protocols, with skills in packet analysis and troubleshooting.
* Hands-on experience with network latency, packet loss, CDN, and SLB products.
* Strong support skills in system and network domains.
* Proficiency in Chinese and English, capable of using both as working languages.
* Availability for on-call duties during non-working hours with time off in lieu.
We offer
* Full-time schedule (40 hours/week) with a permanent contract.
* Remote work possibilities within Spain.
* 25 days of paid holidays.
* Career development opportunities within a global company.
* Additional benefits to be discussed during the initial call.
Beyondsoft International (Singapore) Pte. Ltd is committed to equal opportunity employment and diversity. We prohibit discrimination and harassment of any kind and strive to create an inclusive environment where everyone can thrive. Employment offers are contingent upon successful pre-employment processes, and we do not ask for recruitment fees or unauthorized payments from candidates.
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