Job Summary
We are seeking a highly skilled and motivated Enterpise Applications System Architect to oversee the architechture, administration, maintenance, and optimization of our enterprise applications and platforms, including Salesforce, Manhattan and other critical business systems. This role combines hands-on technical expertise with leadership responsibilities, managing a small team. The adecuado candidate will balance day-to-day operational excellence with strategic improvements to ensure our systems are secure, scalable, and aligned with business needs.
Key Accountabilities
Systems & Applications Administration
- Administer and maintain enterprise applications and platforms, including Salesforce, Manhattan,..., ensuring stability, security, and scalability.
- Define, deseign and oversee the technical architecture of Salesforece and other enterprise applications.
- Manage system configuration, integration, and upgrades.
- Monitor system performance, troubleshoot issues, and implement preventive measures.
- Ensure data integrity, security, and compliance with relevant regulations.
Team Leadership & Management
- Lead and develop a hybrid team, fostering a culture of collaboration, accountability, and continuous improvement.
- Set priorities, delegate tasks, and ensure timely delivery of projects and support requests.
- Conduct regular 1:1s, performance reviews, and support team members' professional growth.
Process & Continuous Improvement
- Define and enforce best practices, processes, and standards for system administration.
- Identify opportunities to improve efficiency, automation, and user experience.
Networking/Key relationships
- IT Leadership Team: Collaborates on system strategy, roadmaps, and resource allocation.
- IT Development Team: Coordinates the modifications to the different development, test and production environments
- Vendors and External Consultants (e.G., Salesforce, integration partners): Manages technical support, service delivery, and implementation projects.
- Data Governance, Compliance, and Security Teams: Coordinates to ensure system security, data integrity, and adherence to regulatory requirements.
Minimum Knowledge & Experience required for the position:
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 5+ years of experience in application administration, with hands-on expertise in Salesforce
- 2+ years of people management or team leadership experience.
- Mandatory Certifications: Salesforce Development Lifecycle & Deployment Architect.
- Other Preferred Certifications: Salesforce System Architect.
Skills & Capabilities:
- Strong knowledge of application lifecycle management, integrations, and security best practices.
- Experience with other platforms (e.G., ServiceNow, HRIS, ERP, or similar enterprise applications) a plus.
- Excellent problem-solving, analytical, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
People Manager Core Competencies:
Building Talent
Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.
Customer Focus
Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities;
crafting and implementing service practices that meet customers' and own organization's needs;
promoting and operationalizing customer service as a value.
Decision Making
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information;
choosing the bestcourse of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions;
taking action that is consistent with available facts and constraints and optimizes probable consequences.
Driving for Results
Setting high goals for personal and group accomplishment;
using measurementmethods to monitor progress toward goals;
tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Driving Innovation
Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external);
encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior;
leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.
People Manager Accountabilities:
Effectively carries out the expectations of Werfen People Managers as defined in Werfen's Role of the Manager program. Among others this includes maintaining regular, at minimum once a month, and transparent communication with the team through effective use of formal one-on-one meetings with direct reports and team meets. Managing performance issues and conflict proactively;
uses judgement inconsulting with department leadership and Human Resources. Responsibility for the team´s compliance in terms of training, and fulfilment of their tasks and objectives as well as onboarding of new employees and development of the existing team.