MTS Globe Spain
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico's Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5.3 million customers with 27 million overnights per year in over 12,000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.
Descripción de la oferta
Key Account Manager
We are looking for a Key Account Manager to join our Commercial team, acting as the main point of contact for a key Tour Operator (TTOO) in the Catalonia region. This role is critical to ensure a strong, long‑term partnership, providing full commercial support, driving continuous improvement, and identifying market opportunities aligned with our business strategy. The Key Account Manager will work closely with internal teams to guarantee excellent service levels, optimize cooperation, and contribute to sustainable growth.
Responsibilities
- Develop the commercial strategy and provide full support to the Contracting team, ensuring alignment with strategic objectives.
- Act as the main responsible person for all general aspects of the cooperation with the assigned Tour Operator.
- Maintain a proactive approach, continuously proposing improvement initiatives to enhance performance, processes, and collaboration.
- Provide ongoing support to the Booking and Service Center, ensuring smooth operations and fast issue resolution.
- Organize and coordinate client visits, site inspections, and facility tours, strengthening the relationship and showcasing our product offering.
- Monitor and analyze market trends, commercial opportunities, and accommodation performance within the assigned area.
- Build and maintain strong, trusted relationships with key stakeholders on both client and internal sides.
- Ensure clear, consistent, and professional communication between all involved parties.
- Identify opportunities to grow the account and improve overall commercial results.
Requisitos
Requirements
- Proven experience in a commercial, key account, or sales role, ideally within tourism, hospitality, or tour operating environments.
- Strong understanding of Tour Operator dynamics, market trends, and accommodation products in the Catalonian area.
- Excellent communication, relationship management, and coordination skills.
- Proactive, solution‑oriented mindset with a strong focus on continuous improvement.
- Willingness to travel within the assigned area as required.
- Fluent in English (Spanish and/or Catalan will be a strong plus)
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