Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a
Technical Lead .MAIN TASKS:
Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts.Assist the Project Manager/Delivery Manager with technical leadership, platform knowledge, and optimal solutions to meet project requirements.Identify and notify risks related to project/client profitability.Ensure project scope, schedule, and costs are on track;
alert deviations early.Achieve technical objectives and ensure compliance with Omega's quality standards.Supervise effort estimations during testing phases.Collaborate on project demos and ensure delivery of technical documentation.Participate in training and mentoring technical team members.Identify upselling and cross-selling opportunities.Suggest methodological improvements and contribute to Omega's community of practice.REQUIRED EXPERIENCE:
At least 3 years in full Salesforce.Com implementation lifecycle.Experience as a Salesforce.Com developer.Knowledge of modules:
Sales Cloud, Service Cloud, Marketing Cloud.Experience with agile methodologies.Proficiency in English.WHAT WE OFFER:
Permanent contract and flexible schedule.Certifications and professional development opportunities.Home office support.Flexible compensation options.Health insurance.Our commitment to social responsibility and professional growth.About us:
Omega CRM, part of Merkle and dentsu, specializes in accelerating Business Experience through customer-centric solutions, technology, data, and AI. With over 23 years, a diverse team of 580+ professionals, and numerous certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain, serving key industries with omnichannel solutions.Client satisfaction is paramount, with a rating of 4.9/5, and awards such as Salesforce Partner of the Year FY23.We value #Talent, #Flexibility, #Commitment, and #Innovation, growing #Together.
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