We are a growing healthcare technology company delivering cutting-edge AI solutions to optimize care management, patient engagement, and operational efficiency. Our platform supports large provider organizations, health plans, and care management teams with AI-powered care manager and virtual call agent services.
As a fast-growing startup, we seek a highly motivated Agent Operations Specialist to join us. This role is ideal for someone passionate about making an impact, willing to work hard, eager to learn new skills, and provide critical contributions to the operations of our core business, a cutting-edge AI conversational agent. May be ideal for someone who is looking to work in a fast-paced environment to make a career pivot, and/or bring experience from a traditional call center that transformed into an automated or AI environment.
We’re seeking a driven, hands-on professional to manage the daily operations of our AI solutions and ensure successful delivery for our clients. This is a unique opportunity to grow within a high-growth startup, develop valuable technical and customer-facing skills, and contribute to building transformative healthcare solutions.
We’re looking for candidates excited about working hard, taking on challenges, and contributing beyond the 9-to-5 to help us grow.
Location: Remote within the US
Job Type: Full-time
Salary: $25-$30 an hour
Responsibilities
* Implementation:
o Support client campaign management, enabling the AI conversational agent to connect with individuals based on a client’s use case(s).
o Support testing and UAT prior to launch of agent into client workflows.
* Customer Success:
o Act as the primary point of contact for assigned customers, helping them achieve success with our solutions.
o Identify opportunities for improvement, and address issues proactively.
o Conduct regular check-ins to guide customers toward achieving their goals with Sage.
o Develop customer resources such as playbooks, FAQs, and best practices to enhance engagement.
o Relay customer feedback to the product team to inform improvements and new features.
Qualifications
* Experience in customer-facing roles, such as implementation of new technology, support, or customer success.
* Strong problem-solving skills, with a knack for understanding and resolving customer challenges.
* Familiarity with healthcare technology or a strong willingness to learn.
* Excellent written and verbal communication skills, with the ability to build positive relationships.
* High motivation, with a willingness to work extra hours when needed to meet ambitious goals.
* Interest in AI technologies and a desire to grow in technical and customer-facing skills.
* Experience with prompt engineering is a bonus, but not required—training will be provided.
* A proactive, self-starter attitude, comfortable working in a fast-paced and evolving startup environment.
* Extremely detail-oriented with a self-starter attitude needing little direction
Why Join Us?
* Hands-On Training: Compelling healthcare use cases, ?? and other in-demand skills to grow your career in AI.
* Cutting-Edge Technology: Work with an innovative team building transformative healthcare solutions.
* Impactful Work: Play a key role in a high-growth startup with the opportunity to make a difference.
* Competitive Compensation and Benefits: Includes health, dental, and vision coverage, unlimited PTO, 401k match of 4% and more.
* Growth and Change Opportunities: Develop a unique skill set and advance quickly within a growing company. This role may be ideal for someone looking to make a career change.
Requirements
* A four-year degree or commensurate experience.
* Understanding that working in a fast-paced environment may require flexible hours to complete necessary work activities.
* Experience working in a healthcare setting, ideally understanding the operations of a customer service or call center environment.
* Ability to multi-task and pivot quickly when needed.
Background Checks
As a health technology company, we reserve the right to run a background check on any applicant to which we extend an offer and to re-perform any such check at any time during the course of employment. Please know that there is no set policy on rejecting candidates because of certain background check results, and that we look at a candidate as a whole before making any decisions. We comply with all “ban the box” laws in applicable jurisdictions.
Assistance
If you have a disability or otherwise require any assistance whatsoever in the application or recruitment process, please feel free to submit a request .
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