About Barceló Group
Barceló Group is a family‑owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world’s major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well‑being of our entire team has been rewarded with the “Best Hotel Management Company in the World” award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service: Royal Hideaway Luxury Hotels & Resorts, Barceló Hotels & Resorts, Occidental Hotels & Resorts, Allegro Hotels. All of the above, combined with a clear spirit of sustainable improvement, enables us to look toward the future with optimism, always backed by the strength and international presence that have characterised the Barceló Group throughout its more than 90 years of business trajectory.
Responsibilities
* Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida.
* Formalizar las llegadas (check‑in) y bienvenida de clientes.
* Formalizar las salidas (check‑out) y despedida de cliente.
* Atención al cliente tanto personal como telefónica, durante toda la estancia.
* Funciones de conserjería y consigna.
* Revisión de reservas.
* Auditoría nocturna.
* En general otras tareas encomendadas por el jefe de recepción.
Qualifications
* Formación: Grado en Turismo, Máster en Marketing o similar; imprescindible formación específica en calidad turística.
* Experiencia mínima de 2 años en atención al cliente y calidad en el sector hotelero.
* Idiomas: inglés alto; otros idiomas valorables.
* Conocimientos valorados en: ofimática, hostelería, CRM, normativa ISO.
Benefits
* Opportunities to work in a flexible, collaborative, and responsible environment, surrounded by the best colleagues.
* Geographical mobility and the chance to work in different areas of the company.
* Specific career plans available in different areas of the company.
* Access to the best training programs in the market, tailored to your position within the company, with a wide range of open training activities through the Barceló Campus e‑learning platform.
* Participation in Barceló Responsible, our Corporate Responsibility brand, with actions related to social, economic, and environmental development.
* Additional advantages and benefits, including:
o Exclusive discounts on hotels and travel for you, your family, and friends.
o Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
o Ongoing discounts with various companies related to leisure and free time.
o Special offers with product and service companies.
o Exclusive agreements with different training and business schools.
Employment Information
Contract type: Regular.
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