B2B Recursos Humanos selects a Luxury Rental Receptionist for a consolidated Business Group dedicated to providing services related to Tourism, short-term rentals, and flexible accommodations.
The selected candidate will serve as the main liaison between the company and its guests, utilizing various online platforms such as Marriott Homes & Villas, Airbnb, Vrbo, and corporate clients. The goal is to ensure every guest has a 5-star experience from first contact.
Job Functions
1. Provide exceptional support to guests throughout their stay, acting as the main point of contact via WhatsApp, email, and phone.
2. Build long-term relationships with guests.
3. Ensure effective communication with other departments and management.
4. Respond promptly to all inquiries across platforms.
5. Manage bookings and leads in our PMS, maintaining up-to-date records.
6. Address guest queries to provide unique stays and experiences, converting inquiries into bookings.
7. Track and update all leads in the PMS.
8. Coordinate the booking process from contract to payment and deposit return with the administrative team.
9. Generate and review reports of owner bookings and secure owner approvals.
Job Requirements
1. Bachelor's Degree or higher in Hospitality and Tourism or similar.
2. At least 3 years of experience as a receptionist or similar role.
3. Receptionist training is a plus.
4. Work in an office environment.
5. Strong relationship-building skills and diverse interests.
6. Fluent in English and Spanish; additional languages like Dutch, German, or French are advantageous.
7. Understanding of luxury travel and travelers.
8. Positive, helpful attitude with energetic communication skills.
9. Ability to multitask quickly, think analytically, and meet deadlines.
10. Warm, friendly, precise, and demanding of excellence.
11. Independent in managing schedules while following guidelines.
12. Entrepreneurial mindset, adaptable to various tasks.
13. Polite and articulate in guest interactions.
14. Knowledge of technology, OTAs, and platform experience.
15. Strong work ethic, organizational and time management skills.
16. Sales skills and customer relationship expertise.
17. Deep understanding of luxury rentals and travel concierge services.
18. Excellent written and verbal communication skills.
19. Proficiency with WhatsApp, email, PMS, and data management tools.
20. Familiarity with Airbnb, VRBO, Booking.com, etc.
Offered
1. Employment under a general regime with an employment contract.
2. Autonomy to implement ideas.
3. Supportive environment with experienced team members.
4. Opportunities for career progression.
5. Work in a vibrant, international environment.
6. Full-time position.
7. Salary: €18,000 gross per year.
If you identify with our company and are interested in this exciting opportunity, please send your CV to:
#J-18808-Ljbffr