Global Customer Operations Time Management Lead (m/f/d) Join the team to apply for the
Global Customer Operations Time Management Lead (m/f/d)
role at
Siemens. We are seeking a highly skilled and experienced Global Time Management Expert to lead the implementation and long‑term operations of time‑management systems across our global organization. This pivotal role will provide expert guidance, oversight, and internal enablement, while owning the post‑go‑live time services and managing a dedicated Time Operations team.
Key Responsibilities
Internal Project Guidance & Oversight:
Serve as the internal key resource, providing expert guidance and strategic oversight to global business units and project teams throughout their time implementation transformation journeys (e.g., Kronos).
Ensure that internal project teams and business units are adequately resourced and prepared to execute their implementation projects.
Collaborate with business units to define internal project scope, objectives, and success criteria, ensuring alignment with global standards and best practices.
Monitor project progress from an internal perspective, identifying potential risks and issues, and providing proactive support and recommendations.
Act as a central point of contact for internal stakeholders, facilitating knowledge sharing and ensuring consistency across global implementations.
System Expertise & Optimization:
Act as the primary subject matter expert for global time management processes and systems.
Analyze existing processes, identify areas for improvement, and design optimized, standardized global processes.
Collaborate with vendors and internal IT teams to evaluate, select, and configure new time management solutions.
Stay abreast of industry trends, technological advancements, and regulatory changes.
Post-Implementation Operations & Team Leadership:
Own and lead the integral time services post‑go‑live, ensuring seamless operation of all systems.
Recruit, develop, and manage a dedicated Time Operations team, fostering a culture of high performance.
Define and monitor service level agreements (SLAs) for time management operations.
Oversee ongoing system maintenance, enhancements, and support activities.
Drive continuous improvement initiatives for post‑go‑live processes.
Stakeholder Engagement & Communication:
Establish strong, collaborative relationships with key stakeholders globally.
Communicate project status, operational performance, challenges, and successes transparently to senior management.
Facilitate engaging workshops and meetings to gather requirements and gain consensus.
Compliance & Governance:
Ensure all processes and configurations comply with local labor laws, collective bargaining agreements, and company policies.
Develop and maintain robust global governance frameworks for time management.
Collaborate closely with legal and compliance teams to mitigate risks.
Change Management & Training:
Support and guide the development and execution of robust change management strategies.
Advise on and contribute to the design and delivery of comprehensive training programs.
Provide ongoing support and guidance post‑implementation.
Data Analysis & Reporting:
Define key performance indicators (KPIs) for time management systems.
Develop and analyze reports to monitor system performance, compliance, and efficiency.
Qualifications
Education:
Bachelor’s degree in Human Resources, Information Technology, Business Administration, Project Management, or a related field; Master’s degree or relevant certifications (e.g., PMP, Agile, HRIS) is a definite plus.
Experience:
Minimum 7‑10 years of progressive experience in HRIS, Time & Attendance, or Payroll systems, focusing on global implementations and operations.
Demonstrated expert‑level experience with Kronos (Workforce Central, Workforce Dimensions, or similar platforms).
Proven track record of advising on, overseeing, or supporting large‑scale global IT/HR system implementation projects.
Significant experience (3+ years) leading and managing an operations team in an HRIS or Time & Attendance context.
Deep understanding of global time and attendance policies, labor laws, and payroll integration complexities.
Extensive experience with change management principles and methodologies.
Skills:
Exceptional project management advisory and oversight skills.
Strong leadership and team management capabilities.
Strong analytical and problem‑solving abilities.
Outstanding communication, presentation, and interpersonal skills.
Proficiency in data analysis and reporting tools.
Ability to work independently, manage multiple priorities, and thrive in a fast‑paced, dynamic global environment.
Fluent in English (written and spoken); additional language skills are an advantage.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industry Automation Machinery Manufacturing
At Siemens, we value the diversity of our teams, promote equal opportunities, and foster an inclusive work environment. We welcome talent without distinction, respecting and supporting all forms of diversity. Our Equality Plan, in accordance with current legislation, ensures fair and transparent treatment, and reinforces our commitment to building an increasingly equitable and diverse workplace.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article.
#J-18808-Ljbffr