Konecta is hiring a Floor Manager with native or bilingual proficiency in French, English and Spanish to join our dynamic and innovative team.
Responsibilities
- Team Management: Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.
- Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
- Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
- Support the professional growth of team members through ongoing coaching and development.
- Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
- Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.
- Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise.
- Ensure consistent adherence to company policies and procedures.
- Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs.
Profile / Qualifications
- Proven experience in team management within a customer service environment.
- Excellent verbal and written communication skills.
- Ability to multitask and solve problems quickly and effectively.
- Natural leadership with the ability to motivate and inspire a team.
- Strong command of office tools and management software.
- Proficiency in French, English and Spanish.
What we offer
- Permanent contract.
- Multicultural and positive work environment.
- Ongoing training and professional development.
- Attractive perks, including access to a discount portal for a wide range of experiences and private health insurance discounts.
- Exceptional workplace with a modern and pleasant atmosphere - and a spectacular sea view!
Job details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Outsourcing and Offshoring Consulting
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