Overview
Job title: Operations Training Specialist (Ground Operations) at Vueling. The role designs, manages, and continuously improves training strategies, materials, and delivery methods for Ground Operations personnel and handling partners, in alignment with regulatory frameworks, procedures, and company standards. The objective is to ensure full compliance, role-specific capability development, risk mitigation, and effective implementation of procedural changes across the network.
Responsibilities
* Define, structure, and implement role-specific training programmes for Ground Operations personnel in alignment with regulatory requirements, internal procedures, and operational needs.
* Create, update, and validate training content for internal and external audiences, ensuring alignment with procedures, systems, and aviation safety protocols.
* Manage the company’s corporate learning platform for Ground Operations, overseeing course configuration, publication, user access, and training traceability.
* Monitor training completion and certification expiry for Ground Operations roles, triggering recertifications when needed and preventing overdue training.
* Adapt training content in response to risk analysis, procedural updates, and organisational change; coordinate with the Management of Change function.
* Collect feedback from participants, operations staff, and auditors to improve training materials, delivery methods, and platform usability.
* Stay up to date with aviation regulations, ground handling best practices, and learning technology trends (including e-learning and AI-based automation).
* Act as the main liaison for Ground Ops training with internal departments (Training, Compliance, Safety, HR, MoC, IT) and external stakeholders (handling agents, regulators).
* Analyze feedback from users, operations, and audits to continuously enhance training strategy and content.
* Explore and propose new formats, tools, or methodologies (including e-learning, SCORM, microlearning, and AI-based automation).
* Act as documentation owner for all Ground Ops training-related materials and ensure they are correctly recorded and auditable.
* Support incident or non-conformity resolution by providing training records and identifying gaps or needs in training coverage.
Qualifications
Education
* A university degree, preferably in Aeronautical Engineering, Industrial Engineering, or related technical disciplines.
Experience
* Ideally 2–3 years of experience in the aviation industry, preferably in Ground Operations, operational training, or airport handling.
* Prior experience managing or administering Learning Management Systems (LMS) is a plus.
Competencies
* Assertive communication
* Drive for results
* Team working
* Organized
* Commitment
* Dynamic and enthusiastic
* Ability to handle stressful situations appropriately
Languages
* English C1
* Spanish C1
Other
* Knowledge of airport-side and landside procedures (check-in, boarding, ramp safety, contingency operations).
* Understanding of AESA/EASA regulatory training requirements and documentation standards.
Location
Barcelona-Viladecans, Spain.
Level & Employment type
Individual Contributor 5; Employment type: Other.
About the employer
Vueling is a leading European low-cost airline. The Top Employers Institute programme recognises organisations based on HR best practices across multiple domains, including learning and development.
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