Key Account Manager – Spain
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About Alan
Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public, and direct to consumer – we create the most member‑centric healthcare experience. Through deep engagement, we empower everyone to overcome day‑to‑day health obstacles and live healthier lives.
We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people (still growing) operates across France, Spain, Belgium, and Canada.
Key Account Management Team
Our Account Management team’s purpose is to keep our key accounts growing and delighted. As a Key Account Manager you will help us take care of our growing pipeline and bring delight to our clients. Working fast with a lot of ownership, you will tackle big problems alongside talented, committed, and passionate experts.
Responsibilities
* Handle a portfolio of companies up to 100 k€ ARR and a portfolio of around 50 accounts.
* Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer‑centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
* Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate purchase opportunities, identify and execute out‑of‑the‑box initiatives to engage customers.
* Cross‑sell / upsell portfolio based on opportunities detected through customer needs and pain points.
* Renegotiate contracts to guarantee great value for money to our customers and sustainable profitability.
* Drive change in product and services and act as the voice of their customers to Product and Operations teams.
* Support acquisition by promoting our Key Account Management programme to prospects and partnering with Sales teams.
Qualifications
* Proven track record (> 3 years of experience) in addressing companies with more than 30k€ ARR.
* Demonstrated exceptional performance, consistently exceeded targets and delivered outstanding results.
* Passionate about healthcare. Eager to deepen understanding of health insurance market dynamics, trends, and our products.
* Fluent in Spanish and advanced level of English, both spoken and written.
* Strong analytical skills: adept at creating data‑driven reports, extracting valuable insights from data, and structuring problems effectively.
* Highly organized: able to prioritize tasks, manage time efficiently, and maintain exceptional follow‑up skills.
* Comfortable in a fast‑paced environment, working autonomously, making informed decisions, and managing expectations.
* A skilled negotiator, consistently achieving favourable outcomes while building long‑term, trust‑based relationships with transparency and empathy.
* Great listening and problem‑solving skills: capable of understanding customer needs, identifying key stakeholders, and finding effective solutions.
* Based in (or willing to relocate to) Madrid or Barcelona.
Experience in Insurance/employee Benefits is a big plus.
We are aiming to hire within the B0‑C1 level range.
Benefits
* Fair rewards: generous equity packages complementing your base salary for permanent contracts only.
* Flexible office: sponsored co‑working hubs in Madrid and Barcelona.
* All the tools you need: top‑tier equipment including MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones.
* Flexible vacation policy and flexible working hours – organise your time as you wish.
* Delightful healthcare insurance – 100% for you and your children, 90–100% for partners depending on your country (permanent contracts only).
* Transport – country‑specific commuter benefits.
* Learning & training opportunities – a highly flexible training policy with free books and a budget to attend and speak at conferences if the opportunity arises.
* Personal growth through coaching – every Alaner is paired with a dedicated coach from day one.
* Parental leave – extended parental leave for all new parents, for permanent contracts only.
Important note: we hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how under‑represented, should feel free to apply – it can only bring learnings or success.
If you identify yourself as a woman: research shows women often apply only when meeting 100% of requirements – remember, this is just a guide, not a checklist.
We’ll be thrilled to receive your application!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Insurance
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