PWe are looking for a bCustomer Assurance Support Specialist /b to join our team in bLeón /b. /ppbr/ppIf you are bpassionate about technology /b, thrive in high-demand environments, and enjoy working collaboratively while maintaining direct bcontact with clients /b, we’d love to hear from you. /ppbr/ppbWhat the role involves: /b /pulliCreate and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc. /liliDevelop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance. /liliManage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization. /liliInteract directly with clients for beta software activation, functional demonstrations, and pre-sales support. /liliCoordinate with development teams to resolve technical issues and ensure high-quality solutions. /liliContribute to the continuous improvement of support and documentation processes. /liliCollaborate with cross-functional teams to ensure a seamless and professional customer experience. /li /ulpbr/ppbWhat you will need to succeed: /b /pulliStrong teamwork and collaboration skills. /liliExperience communicating with clients via email and video calls. /liliExceptional communication skills in English (written and spoken). /liliProactive and adaptable in demanding work environments. /liliStrong analytical and synthesis abilities. /liliKnowledge of Latex or DesignJet printing technologies. /liliAdvanced proficiency with productivity tools (Outlook, Excel, PowerPoint, Word). /liliProficient in project and technical support management tools, especially Atlassian JIRA. /liliExperience creating dashboards and analyzing data with Power BI or similar tools. /liliFamiliarity with software deployment environments and version control. /liliAbility to understand technical software flows and translate them into clear, helpful documentation. /li /ulpbr/ppbPosition details: /b /ppLocation: León, Spain. /ppSchedule: Monday to Friday, 9:00 AM – 6:00 PM (3 days a week in the office). /ppbr/ppbSocial benefits: /b /pulliFlexible schedule. /liliRestaurant Ticket. /liliHealth insurance. /liliAnnual performance bonus. /liliAnd much more! /li /ulpbr/ppFind out more about bour culture and daily life at HP SCDS /b on our social networks: /pullibInstagram HP SCDS /b /lilibYouTube HP SCDS /b /li /ulpbr/ppWe look forward to your application. bJoin us! /b /p