Join an international team specializing in IT support for enterprise and public sector organizations across Europe. As a Service Desk Specialist, you will provide front-line technical assistance, delivering personalized support to end-users and business partners by resolving their IT-related challenges.Key Responsibilities:- Provide B2B technical support via phone, email, tickets- Accurately record and track incidents using a ticket management system.- Escalate unresolved matters to the appropriate technical teams.- Strive to ensure a high level of customer satisfaction with every interaction.What’s in It for You?- Flexible remote work policy: 80% remote, with just four days per month required on-site.- Permanent, full-time contract (39 hours per week).- Rotational shifts between 7:00 and 19:00, Monday to Friday.- Start date: July 1st.- Annual meal voucher allowance after probation period (€1,100).- Comprehensive health insurance after six months of employment.- Perks platform: discounts on fitness centers, dining, car services, and more.- Growth opportunities, including leadership and career development programs.- Complimentary online language courses (German, French, Spanish, English).- Fully compensated initial training period.Your Profile:- Proficient in Portuguese, French (C1 certificated minimum) and English (full professional proficiency)- Eager to learn more about information technology.- Possess a proactive attitude and a passion for problem-solving.- Strong analytical and logical thinking skills.- Excellent communication abilities with a focus on customer satisfaction.- Enjoy collaborating within a team setting.- Dependable and punctual, with respect for shift schedules.#J-18808-Ljbffr