Technical Account Manager
About the RoleWe are looking for a (Technical) Account Manager to support customer engagements and ensure smooth execution across projects. This is a client-facing coordination role, ideal for someone with experience in B2B technology or software environments who is highly organized and communicates clearly. You will act as the bridge between customers, engineering, and leadership, helping keep projects on track and ensuring strong customer communication.
Wants to move beyond pure sales into strategic customer coordination
Enjoys being the center of communication across teams
Thrives in fast‐moving, technical environments
Responsibilities
Join customer calls as a facilitator and coordinator (not leading sales)
Communicate clearly with customers and internal teams (engineering, leadership)
Track project progress and updates using project management tools
Review and understand Statements of Work (SOWs) and ensure execution aligns
Take detailed, structured meeting notes and track action items
Follow up consistently to ensure deadlines and deliverables are met
Help maintain high‐quality, professional communication with enterprise clients
Working Hours
Maintain strong responsiveness and follow-through across all workstreams, including timely communication and occasional off‐hours coordination to support customer and team execution
Be available during core working hours (7:30 AM – 4:00 PM PST), and accommodate occasional customer meetings outside these hours as needed
Requirements
Eligible to work from Latin America
Experience in B2B technology, SaaS, or software environments
Strong spoken and written English (client‐facing level)
Basic understanding of project‐management workflows
Comfortable working with tools like Jira, Notion, or similar
Strong attention to detail and follow‐through
Professional presence on video calls
Reliable remote setup (camera, audio, internet)
Ability to coordinate across multiple stakeholders
Nice to Have
Experience working with US‐based clients
Exposure to technical environments (AI, robotics, or engineering teams)
Prior experience as Account Manager, Project Coordinator, or Customer Success
CompensationApproximately $2,500 to $3,000 per month
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