**Service Support & Planner**:
- Functional area: Service
- Country: Spain
- City: Madrid
- Company name: Atlas Copco S.A.E.
- Date of posting: Sep 25, 2025
**Your role**:
***Purpose of the Role**:
As a member of the Service Support team, your mission is to ensure the efficient execution of service operations by managing administrative, logístical, and planning activities. You support the Service department in Spain and across Southwest Europe (France, Portugal, Italy, Belgium, and North Africa), contributing to customer satisfaction and operational excellence.
**️**Key Responsibilities**:
- Opening and tracking jobs in SPIRIT and SAP.
- Managing orders, quotes, approvals, and invoicing.
- Handling maintenance service contracts.
- Coordinating technicians and planning resources.
- Tracking shipments and repairs.
- Supporting team members and training newcomers.
- Analyzing workload and optimizing capacity.
- Communicating with customers and internal teams.
- Identifying bottlenecks and proposing improvements.
**Key Interactions**:
- **Internal**: Service technicians, operations managers, central workshops, labs, sales, finance, and other Atlas Copco centers.
- **External**: Direct customers, distributors, and certified service partners.
**To succeed, you will need**:
***Requirements**:
- 2-3 years of experience in administrative, commercial, or logistics roles.
- Familiarity with planning tools and ERP systems (SAP, SPIRIT).
- Strong organizational and data management skills; proficiency in Microsoft Office.
- Languages: Fluent Spanish and English; other languages are a plus.
**In return, we offer**:
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
**Job location**:
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our in Coslada, Spain.
**Contact information**:
Talent Acquisition: María López
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