Overview
As a Response Planner you’ll be responsible for ensuring product availability by aligning supply with demand, managing risks, and coordinating flows across the logistics network. End-to-end visibility and cross-functional collaboration are required to drive alignment, manage risks, and meet customer needs. This role supports launches, monitors KPIs, and drives continuous improvement in supply chain processes.
Responsibilities
* Ensure that supplies from our European production network are optimised in line with sales forecasts and expected coverage levels.
* Coordinate product flows and distribution within the logistics network, considering warehouse capacity constraints.
* Identify, assess, and communicate supply risks, proposing mitigation actions to commercial and internal teams with proper follow-up across supply chain functions.
* Analyse recurring disruptions to determine root causes, proactively implement solutions, and challenge production plans when shortages are projected to minimise service losses.
* Manage stock-out analysis, validate the feasibility of promotional volumes, and ensure optimal stock distribution across the logistics network.
* Monitor key performance indicators (KPIs): despatch rate, stock cover (DOH), obsoletes & residuals.
* Coordinate new product launches and relaunches with head office teams (Sales, Marketing, Customer Service and Demand Planner) as well as factories and European teams.
* Anticipate and minimise obsolete products; propose solutions to sell them off and lead follow-up with business partners.
* Responsible for repacking planning activities, ensuring product availability in line with customer needs.
* Drive continuous improvement across the supply chain by identifying process issues and collaborating with stakeholders to optimize and simplify workflows; proactively implement improvement initiatives and ensure actions are executed to streamline operations.
Qualifications
* Master’s Degree from a recognised university (Engineering, Business Management or similar).
* Initial experience in supply chain management roles (1–2 years required).
* Fluency in English; daily communication with European teams.
* PowerBI and PowerPoint skills; excellent MS Excel.
* Experience with SAP and/or other ERP systems is appreciated; experience with planning systems (APO, RapidResponse) is a plus.
* Excellent communication and collaboration skills.
* Ability to adapt quickly to change within a dynamic organizational structure.
* Hard-working with the ability to perform under pressure, prioritising within tight deadlines.
* Strong presentation, influencing, and stakeholder communication skills.
* Self-starter with analytical and problem-solving abilities.
What You'll Get
* Market-competitive pay and performance-related rewards
* Flexible ways of working
* Support for health, wellbeing and life outside of work
* Time off to rest and recharge
* Ongoing learning and development opportunities
* Hybrid work model (2–3 days working from home per week)
* 4 weeks of Flex Work per year: opportunity to work fully remotely for a week
* Office restaurant card and canteen service
* Private health insurance option (Magnum covers 40% of the policy cost)
* Pension plan
* Wellhub (gym & wellbeing platform) access
* Flexible working hours
* Friday intensive working hours
Why join us?
This is a place for people who are passionate about ice cream and growth. People who act like owners and drive our business end-to-end, and who are excited to learn and challenge how we work by using digital, data, and new thinking.
* Roles with accountability and visible impact
* Freedom to move fast, experiment and challenge how things are done
* Continuous learning and development as the business grows
* Performance-linked rewards
Your career here is shaped by what you deliver, working across functions and markets and growing with the business.
Ready to build the future of Ice Cream?
If this sounds like the place where you’d thrive, apply online and share your CV. We’ll review your application and contact you with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
Additional Information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.
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