Overview
Mission: To be a part of and handling the Credit and Collection activities in German. The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.
Responsibilities
* Credit: Follow local policy and EMEA Credit policy.
* Credit: Existing customer – review credit limit based on policy.
* Credit: Manage blocked orders based on policy.
* Credit: Manage the customer credit risks followed by proactive actions and communications.
* Credit: Coordinate, update Master data relevant for automated communication.
* Credit: Help integrate any new business acquisitions or business extensions.
* Collection: Follow regular Dunning process.
* Collection: Reviewing open accounts in your own portfolio for collection efforts.
* Collection: Conduct collection calls and E-mails to collect Accounts Receivables.
* Collection: Mail correspondence to customers to encourage payment of overdue receivables.
* Collection: Negotiate customer disputes to resolution and document root cause.
* Collection: Develop relationships with internal/external customers.
* Collection: Maintain accurate collection files.
* Collection: Identify issues attributing to account delinquency and discuss them with the Credit Manager.
* Collection: Review and monitor all applicable collection reports.
* Collection: Provide timely follow-up on payment arrangements.
* Internal Controls: Follow the internal control procedures required by PPG or Credit policy rules.
* Internal Controls: Document and archive supporting documents.
* Internal Controls: Follow procedures.
* Tools & Techniques: Follow standardization principles and participate in Global standardization process.
* Tools & Techniques: Participate in local process improvement projects and support other management directives as prescribed.
Qualifications/Knowledge
* REQUIRES: Be fluent in German and English.
* Service minded and empathic.
* Effective business writing and professional communication skills.
* Demonstrated effective customer service skills.
* Preferably 1-2 years\' experience in credit & collections, including interaction with a large customer base.
* Strong communication, problem solving and analytical skills.
* Good knowledge of Excel.
* Accounts Receivable knowledge/experience is a plus.
* Detail oriented.
Knowledge
* ERPs.
* Microsoft Office package
* Used to working in a matrix organization.
About Us
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than any other company does. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
#J-18808-Ljbffr