Summary Of Position
Under general supervision and direction within the limits of the established process, procedure and policies of the Finance Department. He/She is responsible for the timely and accurate invoicing of customer sales orders, application of customer payments and reconciliation of hanging balances. He/She shall be responsible to monitor all aspects of outstanding balances and shall provide for the necessary analysis and course of action on how to improve collection efficiency and cash flow.
Duties And Responsibilities
- Preparation of client invoices in an accurate and timely manner in compliance with contract terms.
- Direct responsibility for client contracts, invoicing, revenue and collections.
- Requires knowledge of contract contents and ability to translate to invoicing and revenue.
- Revenue recognition, including preparation and review/approval of general ledger entries.
- Set up of new client relationships for invoicing, including contract review/interpretation, communication with Operations and Reporting to determine if all necessary tracking is in place to invoice client properly.
- Review integrity of billing interfaces and systems. Prepare reports as required for both Revenue and Accounts Receivable.
- Research/problem‑solving related to invoicing, payment and revenue issues. Requires extensive communication with individuals at many Sitel sites worldwide and with clients. This includes making decisions as to how to resolve issues, determining if a credit is due to a client and enforcing Billing/AR policies and procedures to ensure proper operational approvals are received to make invoicing adjustments that have a negative impact on financials.
- Compile and analyze reports on a daily, weekly and/or monthly basis for use in the client invoicing process.
- Ability to communicate directly with other concerned departments and clients.
- Troubleshooting for all areas of Billing and AR.
Qualifications
- Degree in business or accounting required.
- Working knowledge of basic accounting principles.
- Working knowledge with accounting and database software.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to prioritize and manage time efficiently.
- Strong analytical and problem‑solving skills.
- Excellent accounting skills.
- Strong organizational and time management skills.
- High numerical aptitude.
- Detail‑oriented.
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