If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job responsibilities:
As a customer support advisor for Booking, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.
Clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.
* Serbian: C2 level and advanced English
* Excellent communication and interpersonal skills, both written and spoken
* User-friendly PC skills: Office 365, CRM Database, and other internal platforms
* A problem-solving and solution-driven mentality
* A positive, motivated mindset to handle challenging customer issues
* Goal-oriented work approach
* An open mind to changing priorities and business processes
* Affinity with accommodation platforms
* Experience in customer service or contact center environments is valued
* Availability to work from the office and from home (within 100km from the office)
Desirable Skills
* Process Excellence: Improving organizational processes to enhance efficiency, effectiveness, and quality
* Collaboration: Working effectively with others to achieve common goals
* Communication: Exchanging information effectively through various channels
* Emotional Intelligence: Managing one's own emotions and understanding others' to foster positive relationships
* Open-mindedness: Appreciating diverse perspectives and ideas
* Critical Thinking: Evaluating information for informed decision-making
* Solution Orientation: Focusing on practical and effective solutions
* Entrepreneurship: Demonstrating innovation, creativity, and proactive problem-solving
Contract:
* 38.5 hours/week (Monday to Sunday)
* Salary: 21,262 € gross/year
* Shift hours: 09:00 - 20:00
* Temporary Contract
Benefits:
* Health insurance discount and wellness program
* Hybrid work model: 50%
* Booking special discounts
* Modern office spaces, well connected by public transport, near Glories shopping mall (Westfield)
* Opportunities for learning and career growth in a leading department
* Three weeks of initial training plus ongoing coaching
Diversity, Equity & Inclusion:
TP values diversity and embraces employees and applicants from all backgrounds and lifestyles. We do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy, veteran status, or other differences.
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