If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job responsibilities:
As a customer support advisor for Booking, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.
Clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.
* Language requirements: Slovak: C2 level and advanced English
* Excellent communication and interpersonal skills, both written and spoken
* User-friendly PC skills: Office 365, CRM Database, and other internal platforms
* A problem-solving and solution-driven mentality
* A positive, motivated mindset to handle challenging customer issues
* Goal-oriented work approach
* Open-mindedness to changing priorities and business processes
* Affinity with accommodation platforms
* Experience in customer service or contact center environments is valued
* Availability to work from the office and from home (within 100km from the office)
Contract details:
* 38.5 hours/week (Monday to Sunday)
* Salary: €21,262 gross per year
* Shift: 15:00-23:00
* Temporary contract
Benefits:
* Feel Good program with Spanish lessons, quizzes, and group activities like running, beach volleyball, and roller skating
* Free private health insurance upon obtaining a permanent contract
* Flexible nursery school transport remuneration after probation
* Multicultural and international work environment
* Modern office spaces, well-connected by public transport, near Glories shopping mall (Westfield)
* Opportunities for learning and career growth in a leading industry department
* Initial training (3 weeks) and ongoing coaching
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