We are a Bosch company specializing in service and technology-driven solutions within Business Process Outsourcing. Unlike traditional manufacturing, our product is service, and we serve clients across automotive, travel, tourism, building, and telecommunications sectors worldwide, including internal Bosch divisions.
As part of the Bosch Group, we operate within the Building and Energy Technologies unit, with a history rooted in Bosch Security Systems, managing product maintenance and emergency call centers.
Job Description
Join Bosch Service Solutions and be part of a dynamic team in a stable, inclusive environment with ample career growth opportunities.
Key Languages
Proficiency in Swedish (C2 or full professional level) is required. English skills are a plus, with training provided in English.
Main Responsibilities
1. Manage incoming customer contacts via phone, email, and letters.
2. Provide product information, resolve queries, and explain company policies to customers.
3. Assist customers through digital channels and initiate contact when necessary.
4. Collaborate with departments to resolve escalated issues.
5. Handle social media interactions promptly and effectively.
6. Represent the brand and deliver outstanding customer service.
Our Recruitment Process
1. Initial interview with a Talent Partner.
2. Language proficiency assessment.
3. Interview with the Hiring Manager.
Qualifications
Core Skills / Experience
* Customer service experience is preferred but not mandatory.
* Strong problem-solving skills with empathetic customer handling.
* Positive attitude and eagerness to learn.
* Team-oriented and collaborative mindset.
* Tech-savvy and analytical capabilities.
Additional Information
What We Offer
* Extensive training to develop your skills.
* Diverse development paths for career progression.
* Exclusive discounts on Bosch home appliances, power tools, and JUNKERS products, plus access to international company discounts through the BOSCHContigoMas program.
* Permanent contract from day one.
* Potential for hybrid work after 6 months and international work opportunities within the EU for up to 15 days annually.
Salary: The gross annual salary is €22,469.53, with details discussed during the recruitment process.
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