About the job
About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
You don't need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company, and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas, and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are:
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience that is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa, etc.
With the future of travel always insight, we created Smart Traveller, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we'll make travel better.
What you'll be doing:
* Perform all duties of the lounge in a professional manner in alignment with PPG standards and Operation manuals,
* Handle passenger admission process for various type of customers including but not limited to premium customers of contracted airlines, financial institutions, walk-ins etc in a smooth and professional manner,
* Prepare and serve food & beverages, including all hot and cold drinks, to the guests all times with a pleasant and friendly attitude,
* Provide food and drink recommendations to guests,
* Restock food & beverages and glassware, when necessary, throughout the shift
* Maintain the highest quality and consistent products & quality standards by following all Company drink recipes and procedures, taste coffee and other non-alcoholic drinks to maintain familiarity with products and quality standards,
* Perform opening, closing and side duties – setting up and tidying up the lounge, ensure cleanliness of glass surfaces or counter tops, and entire lounge area, ensure equipment is in good condition and food safety standards are met
* Follow and observe Health and Safety standards by following self-monitoring plan, properly labeling, dating, covering, and refrigerating the prepared items for the lounge
* Assist the guests all times with polite, friendly, and professional manner,
* Always maintain perfect use of Plaza premium Group uniform as a brand ambassador,
* Any other duty/tasks as requested by the Employer.
Job requirements:
* Minimum 1-2 years’ experience in F&B operations preferably in hotel or catering industry
* Able to work in the bar
* Excellent customer service, interpersonal and communication skills
Good command of spoken English.