We are seeking an experienced and highly organized Reservation Manager to oversee and manage all aspects of the restaurant’s reservation system and guest bookings. This role is essential in ensuring a seamless guest experience, optimizing table management, and coordinating closely with the front-of-house team.
Key Responsibilities
* Manage and oversee the restaurant’s reservation system and booking platforms.
* Coordinate table allocation to maximize seating efficiency while maintaining the highest service standards.
* Handle guest inquiries via phone, email, and online reservation platforms.
* Ensure VIP guests and special requests are properly noted and communicated to the service team.
* Maintain accurate guest profiles and preferences within the reservation system.
* Monitor booking trends and adjust strategies to optimize occupancy and revenue.
* Collaborate with the restaurant manager and host team to ensure smooth daily operations.
* Manage waitlists and last-minute changes in a professional and efficient manner.
* Train and supervise reservation and host staff when applicable.
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