**Job Summary**
This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning.
**Responsibilities**
- Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
- Work on up-sell and cross-sell opportunities in existing assigned customers, providing accurate forecast
- Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
- Manages revenue forecasting, cost analysis, and growth strategy and monitors deal P&L; performance to ensure the overall profitability of the deal.
- Addresses customer escalations and related communications in a timely and proactive manner.
- Identifies and leads initiatives to drive revenue growth within existing accounts, leveraging upsell, cross-sell, and expansion opportunities.
- Ensures managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).
- Conducts regular strategic business reviews with clients to evaluate their progress, demonstrate value, and identify areas for improvement.
**Education & Experience Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in sales, customer experience, account/ business management, or a related field or an advanced degree with little or no work experience.
**Preferred Certifications**
- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
- Certified Technology Sales Professional (CTSP)
Sales & Services Entity