OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.PURPOSEWe are looking for a senior leader to transform and professionalize the delivery and implementation of core products, with a strong focus on large-scale Cargospot implementations.The mission of this role is to build a scalable, predictable and high-performing delivery organization, capable of executing complex, multi-year airline IT programs while significantly improving time-to-go-live, margin and cost control.This role will play a critical part in enabling the next phase of growth by industrializing delivery and strengthening execution discipline across the company.KEY RESPONSIBILITIESEnd-to-End Ownership of Customer ImplementationsLead the execution of complex enterprise software implementations for airline customersOwn delivery across all phases: pre-sales handover, contracting and Statement of Work, design, build, test, go-live and hypercareEnsure consistent on-time, on-budget and high-quality deliver.Industrialize and Standardize the Delivery ModelDesign and deploy a global, standardized delivery frameworkDefine repeatable implementation models by customer segment and complexityCreate reusable templates, accelerators and best practicesReduce delivery duration, variability and dependency on heavy customizationStrengthen Financial Control and MarginEstablish rigorous project-level financial management, including margin by project, forecast at completion (EAC), and early detection of cost overruns and scope creepImprove predictability of professional services revenue and marginDrive disciplined change and contract managementBuild and Lead a High-Performance Delivery OrganizationLead and develop a global team of project managers, solution architects and delivery leadersDefine clear roles, career paths and performance management frameworksStrengthen project management discipline and delivery governanceBuild succession and leadership pipelinesAct as a Key Partner to Product, Engineering and SalesEnsure seamless transition from sales to deliveryInfluence product and platform evolution to improve deployability and reduce customizationProvide structured feedback from delivery to product and engineeringSupport sales in complex enterprise deals and contract structuringQualificationsSUCCESS MEASURESWithin 12–24 months, this role is expected to:Reduce average implementation duration from ~18 months toIncrease average professional services margin by 5–10 pointsAchieve reliable project-level forecasting across the majority of active programsMaterial reduction in uncontrolled customization and scope creepEstablish a globally consistent and scalable delivery operating modelEXPERIENCE~15+ years of experience in enterprise software delivery and transformation~ Proven track record leading complex enterprise IT implementations with total contract values typically in the €5M–€15M range~ Direct accountability for multi-million euro delivery budgets, margins and execution risk~ Experience managing multi-year programs (12–36 months) in mission-critical environments~ Prior senior experience in global consulting firms (Accenture, Deloitte, PwC, Capgemini, IBM Consulting) and/or enterprise software vendors with complex implementations
CORE COMPETENCIESLarge program and portfolio managementProfessional services P&L and margin managementIndustrialization of delivery modelsStrong financial discipline and forecastingChange management and organizational transformationExecutive-level stakeholder managementPERSONAL PROFILEHighly execution-oriented, hands-on leaderStrong bias for simplification and standardizationLow bureaucracy mindset, high accountability cultureComfortable operating in complex, regulated and political environmentsStrong credibility with customers, sales and engineering teamsInternational mindset, used to leading distributed teamsWHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.Flex Week: Work from home up to 2 days/week (depending on your team's needs)Flex Day: Make your workday suit your life and plans.Flex-Location: Take up to 30 days a year to work from any location in the world.Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.