Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE). Respond to and track technical questions from internal or external requestors. Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ). Provide support on the status of technical and environmental regulations. Deliver trainings to other departments about Personal Systems products and solutions. Manage technical escalations and provide proactive technical updates to the sales community. Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE). Ensure a competitive and appropriate level of technical and professional competence. Advanced proficiency in spoken and written French and English. Proficiency in another language is advantageous. Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science. Current experience and knowledge in computer technologies, hardware, operating systems, software, and networking technologies. Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities. Self-motivated with the ability to operate with minimal tactical direction. Demonstrated motivation to seek knowledge and continuous learning. Typically, minimum 3 years of relevant work experience.