We are a high-growth Series-B InsurTech start-up using data and machine learning to revolutionize the insurance industry. You will be part of a strong and mission-driven team, working to build a customer-facing product that fundamentally changes the way insurers evaluate risk.
The Role
You're part of the Customer Success Team, reporting to the Head of Delivery. Managing two projects at once, your role is essential for coordinating work efficiently across the organization.
Responsibilities:
* Agile and Lean Practices: Champion best practices, coach teams, and visualize organizational work.
* Communication: Effectively communicate across technical and non-technical boundaries, building trust and authenticity.
* Delivery Momentum: Optimize team flow, address issues, and build agile capabilities within the team.
* Planning: Lead continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
* Team Dynamics and Collaboration: Identify and rectify issues in team dynamics, engage in effective feedback, and connect day-to-day work with the product vision.
* Lifecycle Perspective: Understand and contribute to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
* Team Management: Effectively manage a business analyst and a Customer Engineer.
Key Requirements:
* Proven experience in Agile project management, demonstrating successful implementation of methodologies.
* Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
* Track record of managing multiple projects simultaneously, ensuring timely delivery.
* Effective collaboration with stakeholders at all levels.
* Strong understanding of technology and its applications, especially in AI / Data Science products.
* Continuous learning mindset, staying abreast of industry trends in Agile practices.
* Adaptability to a fast-paced and evolving work environment.
Bonus Points:
* Agile Certification: CSM, TKP, KMP, or KCP.
* Industry experience: Distributed teams, AI / Data Science products.
* Insurance Industry Knowledge: Familiarity with the insurance industry.
Benefits:
* Stock options
* Enhanced parental leave
* Private health insurance
* Choice of laptop
* Flexi-working
* Company trips
Location:
Cytora is a remote-first company. For this role, you can be based anywhere in Spain provided you 1. have fluent spoken and written English & Spanish, and 2. have the permanent right to work without requiring visa sponsorship.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.