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Outbound sales representative (healthcare) | on-site

San Fernando
MCI
30.000 € al año
Publicada el 28 enero
Misión del puesto

POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud‑technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

San Fernando, PH

Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands.

In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry‑leading training, you’ll be equipped to thrive and grow in a fast‑paced, performance‑driven environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

  • Make outbound and receive inbound calls in a professional and courteous manner
  • Educate customers on products and services, identifying upsell opportunities
  • Understand customer needs and recommend tailored solutions
  • Use internal systems to manage accounts and process orders accurately
  • Research and resolve customer issues, coordinating with other departments as needed
  • Follow scripts, policies, and procedures to ensure consistency and compliance
  • Maintain accurate records and safeguard customer information
  • Escalate complex issues to supervisors or appropriate teams
  • Stay current with training, updates, and system changes
  • Meet attendance, punctuality, and performance expectations

CANDIDATE QUALIFICATIONS

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependable and punctual with a strong work ethic
  • Strong problem‑solving and conflict resolution skills
  • Customer‑focused, empathetic, and solution‑oriented
  • Ability to multitask and manage time effectively
  • Comfortable in a fast‑paced, evolving environment
  • Team player with strong interpersonal skills

BENEFITS

Our team members enjoy a robust benefits package that supports health, well‑being, and career growth.

  • HMO Coverage plus a dependent
  • Dental Coverage – in‑house dental assistance worth ₱5,000, giving you easier access to quality care
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of the workplace
  • Employee shuttle services
  • Company retreats and off‑site events
  • In‑office rewards, raffles, recognition gifts, and treats
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

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