What success looks like in this role:
•With guidance, performs routine support duties, including: oAssisting with first line user support by guiding users through the necessary steps to restore functionality, oTroubleshooting hardware, software and connectivity issues using remote access tools oEscalating complex issues to 2nd and 3rd level resolver teams, and oCoordinating and fulfilling end-user service requests including installation of software and user administrative related requests. •Ensures tickets are managed to closure and keeps users / clients updated on status and progress. •Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures. •Contributes to continues improvement of the Service Desk knowledge base. •Delivers results in support of the organizations SLAs. •Assists with special projects as assigned
You will be successful in this role if you have:
High School diploma or GED required Generally, less than 1 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.