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Incident Manager / 100% Remote, santander
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4659885408438452224324625Job Views:
1Posted:
23.07.2025Expiry Date:
06.09.2025col-wideJob Description:
At OPTIMISSA, we believe that the success of our projects comes from the people who make up our team. That’s why, if you have at
experience as an Incident Manager,
we are committed to meeting your career expectations and making you feel right at home. Want to help build the world of tomorrow today? Keep reading!What are we looking for?We are seeking a motivated
Incident Manager
with
proven experience in this role, who is eager to join a high-impact project in a dynamic and growing environment.You will contribute to key initiatives such as:
Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices.Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these.Organising and chairing Post Incident Reviews (PIRs) with a focus on 'lessons learned'Ensuring toolsets are updated regularly and accuratelyParticipating in post incident reviews to identify root cause and prevent recurrence.Delivering high quality presentations (verbal / written) on timelines, cause and resolutionContributing to continuous improvement of incident management processes. Performs tasks to set up, operate, monitor, troubleshoot and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines.Mandatory SkillsSolid experience as an Incident Manager.What can we offer you?Join a growing and competitive company that values innovation and excellenceBe part of a highly skilled team, with a positive, dynamic, and collaborative work environmentOngoing training and continuous professional developmentSocial benefits and a flexible compensation planCompetitive salary packageHybrid or remote work model, depending on your locationIf you believe you’re the talent we’re looking for,
apply now!
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