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Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are looking for a Technical Lead.
Main Tasks:
* Provide support to sales and functional teams in assigned accounts, including solution design, estimation, and assumptions.
* Support the Project Manager/Delivery Manager in technical leadership, platform knowledge, and solution identification.
* Detect and notify risks in project/client profitability.
* Ensure project progress concerning scope, schedule, and costs, and alert deviations.
* Ensure technical objectives and quality standards are met.
* Supervise effort estimations during testing phases.
* Collaborate on project demos and deliver technical documentation.
* Participate in team development, training, and mentoring.
* Identify technical Up & Cross Selling opportunities and methodological improvements.
* Contribute to Omega's community of practice.
Required Experience:
* 3+ years in Salesforce.com full lifecycle implementations.
* Experience as a Salesforce.com developer.
* Experience with modules: Sales Cloud, Service Cloud, Marketing Cloud.
* Experience with agile methodologies.
* High level of English proficiency.
What We Offer:
* Permanent contract.
* Flexible schedule and work-life balance support.
* Certifications plan for skill development.
* Home office support.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
* Professional growth opportunities.
About Us:
Omega CRM, part of Merkle, is a global digital company specializing in customer-centric solutions, technology, and data, with AI integration. As the largest Customer Experience Management agency in Spain, we serve various industries with a focus on customer satisfaction and innovation, recognized with awards such as Salesforce Partner of the Year FY23. We value talent, flexibility, commitment, and innovation, fostering growth through our people.
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