## # **Key Responsibilities*** Lead, mentor, and develop technical teams responsible for SAP operations, batch processing, and system maintenance.* Manage team performance, capacity planning, and resource allocation across integral SAP operations.* Foster a culture of continuous improvement, technical excellence, and operational discipline.* Conduct regular performance reviews, career development discussions, and skills assessments.* Build and maintain strong cross-functional relationships with SAP development, infrastructure, and business teams.* Oversee day-to-day SAP operational activities, including system monitoring, incident management, and problem resolution.* Ensure SAP systems maintain optimal availability, performance, and reliability across development, quality, and production landscapes.* Manage operational escalations and serve as the primary point of contact for critical SAP incidents.* Define and monitor operational KPIs and SLAs, ensuring consistent service delivery to business stakeholders.* Coordinate with infrastructure teams to ensure SAP environments meet performance and capacity requirements.* Oversee SAP transport management processes across system landscapes (DEV > QAS > PRD).* Ensure transport procedures comply with change management policies and regulatory requirements.* Coordinate with development and functional teams to manage transport schedules and emergency changes.* Implement controls and monitoring to prevent transport-related incidents and system instability.* Manage SAP archiving strategies and operations to optimize system performance and database growth.* Plan and execute archiving projects in collaboration with functional and technical teams.* Ensure compliance with data retention policies and regulatory requirements.* Monitor archiving processes and address any issues impacting business operations.* Drive continuous improvement of SAP operational processes aligned with ITIL best practices.* Identify opportunities for automation, standardization, and operational efficiency gains.* Implement and maintain operational procedures, runbooks, and knowledge base documentation.* Lead post-incident reviews and ensure corrective actions are implemented to prevent recurrence.* Champion adoption of modern operational methodologies and emerging technologies.* Collaborate with the Global Director of IT Operations to define SAP operational strategy and roadmap.* Participate in SAP upgrade planning, system migrations, and transformation initiatives.* Communicate operational status, risks, and improvement plans to senior leadership and stakeholders.* Manage vendor relationships related to SAP operations and workload automation tools.* Contribute to budget planning and cost optimization initiatives for SAP operations.* 8+ years of experience in IT operations, with at least 5 years in roles involving people management and technical leadership.* Proven track record managing complex technical teams in multinational organizations.* Strong leadership, communication, and stakeholder management capabilities.* Demonstrated ability to make autonomous decisions and drive operational initiatives.* Experience working within structured IT operations frameworks and processes.* Fluent English (spoken and written) for effective communication with global teams and leadership.## **Preferred*** Hands-on experience with SAP systems (ECC, S/4HANA) in operational or technical roles.* Knowledge of SAP archiving concepts, tools, and best practices.* Experience managing Redwood RunMyJobs, Control-M, or similar enterprise workload automation platforms.* Familiarity with SAP transport management and change control procedures.* Understanding of ITIL processes (Incident, Problem, Change, Configuration Management).* Experience in IT infrastructure and operations management.* Background in process automation and emerging technology adoption.* Knowledge of cloud-based SAP deployments (SAP on Azure, AWS, or similar).* Relevant certifications (e.g., ITIL, SAP certification, project management).* German language skills (nice to have for regional collaboration).* Versatile professional comfortable operating at both strategic and tactical levels.* Strong analytical and problem-solving abilities with attention to operational detail.* Proactive and self-driven with the ability to work independently.* Adaptable to changing priorities and comfortable with ambiguity.* Passion for continuous learning and staying current with technology trends.* Ability to influence and drive change across organizational boundaries.* Leadership and people management* Technical depth in SAP operations and batch processing* Strategic thinking and operational planning* Process improvement and automation mindset* Cross-functional collaboration and stakeholder engagement* Autonomous decision-making and accountability* ITIL and operational excellence* Change management and organizational navigation* Communication and presentation skills* Vendor and contract management* **Elective Benefits:** Our programs are tailored to your country to best accommodate your lifestyle.* **Grow Your Career:** Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.* **Elevate Your Personal Well-Being:** Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.* **Diversity, Equity & Inclusion:** It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.* **Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.* **Connect with Your Community:** Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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