We are open to Mid, Senior, and Lead level candidates for this role.
Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.
You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.
As a Senior/Lead Presales Engineer, you will assist in the development and implementation of technology solutions that enhance customer experiences. You will gain hands-on experience in system architecture, integrations, and platform evaluations while supporting senior architects and IT teams in delivering seamless digital solutions.
Technical Support: Platform Research: Conduct research on CX technologies, CRM solutions, and automation tools.
# Implementation Assistance: Support the deployment and testing of CX systems, ensuring alignment with technical requirements.
# Data & API Integrations: Help configure middleware and support API integration efforts.
# Cross-Team Collaboration: Work closely with architects, consultants, and IT teams to gain experience in CX technology solutions.
Basic knowledge of CX platforms, CRM systems, and cloud solutions
Good communication and eagerness to learn from senior team members
Fluent in English and Spanish
Permanent Contract
Full time job with hybrid model