PWe are seeking a talented individual to join our GBM (Global Benefits Management) team at Mercer. This role will be based in Madrid. This is a hybrid role that has a requirement of working at least three days a week in the office. /ppbr/ppMercer is a world leader in workplace health and benefits. /ppMercer GBM team partners with employers (multinational companies) to design, implement, and manage comprehensive employee benefits programs across multiple countries. The team provides strategic guidance on benefits strategy and policy, manages vendor relationships, ensures regulatory compliance in markets, and delivers analytics and reporting to optimize cost and employee experience. /ppOur multicultural team coordinates cross-border projects, supports employers’ global HR teams, and drives solutions that balance global consistency with local markets. /ppAs an Account Manager, you will manage different multinational clients headquartered in Spain, understand their global challenges, and serve as a trusted advisor on employee benefits. /ppbr/ppbWe will count on you to: /b /pulliManage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction as well as support client retention. /liliHave a clear understanding of clients’ priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients’ guidelines. /liliManage clients' insurable benefits on a daily basis, support the implementation process, ensure key activities are completed on time and with high-quality data, and ensure internal and external teams are aligned. /liliServe as the day-to-day point of contact for multinational clients and internal teams, such as brokers, regarding clients’ deliverables and provide guidance to the internal teams and clients. /liliManage delivery and materials to the clients, and present results during client meetings. /liliProvide renewal directions and compile project timelines. /liliSupport local and global teams as well as sales opportunities. /li /ulpbr/ppbWhat you need to have: /b /pulliDegree in human resources, management, economics, law, sociology, public administration, marketing or other relevant field. /liliAt least 2-3 years of relevant working experience. /liliNative Spanish level. /liliExcellent command of spoken and written English (B2 minimum). /liliStrong organizational skills. /liliStrong oral and written communication as well as presentation skills. /liliTeam player combined with the ability to work independently with minimal supervision. /liliCommitment to continuous learning and questioning established practices. /liliProficient with MS Office and general ease with different systems (ability to perform analysis in Excel and preparing PowerPoint). /li /ulpbr/ppbWhat makes you stand out? /b /pulliKnowledge and experience with employee benefits, HR and/or general insurance area. /liliConsulting / client-facing experience. /liliGrowth mindset and out-of-the box thinking. /liliBe passionate about making a positive impact on people's lives. /li /ulpbr/ppbWhy join our team: /b /pulliWe help you be your best through professional development opportunities, interesting work and supportive leaders. /liliWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. /liliOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. /li /ul