Your Tasks
One of the missions of our IT Service Management function is to provide, monitor, and analyze operational IT-related KPIs from the teams developing and deploying MediaMarkt business applications. It also creates role-based dashboards and regular reports.
Within the IT Service Management team, we are looking for an enthusiastic IT Service Manager who will own the relationship with some of the product teams and our country organizations. The IT Service Manager will develop operational dashboards focusing on the most important IT Operational KPIs.
* She/He will help the product teams gain new insights from data, analyze and visualize their performance to enable smarter decisions and better product & service support and delivery.
* Furthermore, they will be responsible for managing all projects in cooperation with other units that interface with IT service management.
* The IT Service Manager will also act as Manager on Duty in case of Major incidents, which entails being on-call 1 week out of 7.
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