* Serve as the primary contact for travel partners, handling inquiries and providing booking support.
* Conduct outbound calls to follow up with clients, encourage engagement, and reduce churn.
* Assist agents with onboarding, platform guidance, and training to optimize their usage.
* Collaborate with Sales Managers to align on client follow-ups and growth strategies.
* Coordinate with internal teams to resolve client issues and ensure smooth processes.
* Support marketing campaigns and local initiatives, including webinars, client communications, and promotional activities.
* Monitor client activity and analyze trends to identify risks, opportunities, and engagement gaps.
* Manage administrative tasks such as account setup, documentation, and credit line updates.
* Provide proactive, solution‑oriented support to ensure high client satisfaction and retention.
* Report on client activity and engagement, providing insights and feedback to improve sales performance.
Job Qualifications
* 3+ years of relevant experience in the travel industry (B2B).
* Previous experience in servicing travel agents or travel suppliers.
* Excellent verbal and written communication skills.
* Customer‑focused mindset with strong problem‑solving abilities.
* Comfortable with multitasking, prioritization, and working under deadlines.
* A proactive team player with a self‑starter mentality.
* Proficient in English/Spanish (both written and spoken).
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