Overview Join to apply for the CX Specialist Iberia role at Mölnlycke Health Care.
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Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. You’ll develop your career in a growing organisation with an inspirational culture – where you’ll be recognised for the results you’ve achieved.
Our Customer Experience team is looking for you, as a Customer Experience Specialist (m / f / d), to support our business customers in Iberia. As a member of our Iberian Customer Experience team, you will help deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.
Location : Madrid
What you’ll do Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up of enquiries and post-sales
Handle the order to invoice activities to provide the best customer experience
Take ownership of the Order to Invoice processes to ensure compliance and sustainability
Engage proactively with local sales and support functions as well as other internal / external organisations to secure appropriate support and achieve customer satisfaction
Maintain a consistent and positive Customer Experience image when interacting with customers
Be the first and main contact person for all customer interactions (phone, e-mails) ensuring professional and seamless communication
Handle customer demand : receive and process orders, inquiries according to Mölnlycke quality system procedures and guidelines; track and trace deliveries from order registration to delivery
Manage service deviations : receive and process delivery and invoicing complaints; convert customer pain points into best-in-class customer experience
Follow logistic issues and supply coordination
Coordinate activities with QA and logistics department in organizing returns with the customer in case of product quality issue
What you’ll need Preferably a Bachelor\'s degree and / or equivalent experience
Experience with customer interactions (phone and e-mails); in-house sales is welcome
Knowledge and understanding of order-to-invoice processes
Strong communication skills, open-minded and a team player
Computer skills: Microsoft Office / SAP
Preferably knowledge of CRM Systems for Customer Care
Business fluent in Spanish and a good level of English; Portuguese is a plus
Able to work autonomously
What you’ll get You will be part of a dynamic team with a global company
Ever-changing work environment with space for ideas; encouraged to take challenges and grow
Careful and comprehensive induction
Open, friendly and fair working atmosphere
Mobile IT equipment
The opportunity to help make patients’ lives better
Our approach to diversity and inclusion At Mölnlycke, diversity is not just a vision, but our strength. We foster an inclusive workplace that values and celebrates diversity. Your attitude, drive, enthusiasm, and eagerness to learn are as important to us as the role requirements.
If you feel excited about having an impact, we want to hear from you. Please send your application via our career site.
About Mölnlycke Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business areas are Wound Care, Operation Room Solutions, Gloves and Antiseptics, with customer centricity, sustainability and digitalisation at the heart of what we do.
Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB.
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