We are currently looking for Service Manager to work in person in Seville or Bilbao
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
Customer Satisfaction and Service Customer Relationship: (customer voice management, Service Value Demonstration)
Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
Bachelor's degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
~5+ years of experience in the ICT industry, in customer service management, delivery & maintenance assurance, service sales experience for enterprise or carrier networks.
~ Proven track record in managing service solutions for major projects, including experience in service bidding and sales strategy development.
~ Deep understanding of service solution sales, with the ability to identify customer pain points and develop competitive service offerings.
~ Excellent stakeholder management and cross-departmental collaboration skills to drive closed-loop customer feedback and business implementation.
~ Fluency in English is required to effectively communicate with local customers and HQ teams.
~ Strong presentation and negotiation skills to demonstrate service value and influence customer budgeting.
~ Spanish, English