Provides general IT assistance and training to employees with the use of software and hardware.
- Troubleshoots and resolves end-user hardware, operating systems, and software-related problems.
- Troubleshoots and resolves network and server access problems for end-users.
- Troubleshoots and resolves issues with voice and data communications (WAN, VLAN, firewall, VPN, PBX, voice mail system).
- Forwards technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
EDUCATION AND EXPERIENCE
* Associate Degree or Technical Degree in Information Technology minimum is required.
* Preferred experience of 1 year working with computer technology in a business environment.
* High proficiency in speaking, writing, and comprehension in English.
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