About eDreams ODIGEO
We're the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.
As a tech company, we're revolutionising the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
The Role's Key Responsibilities and Tasks
* Payment Business Development & Strategy: Identify and develop new revenue opportunities within payments, such as value-added services, and alternative payment methods.
* Collaborate with internal teams to optimize checkout experiences, conversion rates, and customer payment preferences.
* Support market expansion by ensuring the availability of relevant local payment methods and optimizing cross-border payment capabilities.
* Drive innovation in payments, by assessing and launching new payment methods like open banking, BNPL, and digital wallets, to enhance customer adoption and loyalty.
* Work with data analytics teams to derive insights from payment trends and translate them into strategic business recommendations.
Partner Management & Optimization
* Build and maintain strong relationships with payment service providers (PSPs), acquiring banks, and alternative payment method (APM) providers.
* Negotiate commercial agreements, transaction fees, and service-level agreements to optimize payment costs and efficiency.
* Monitor partner performance, resolve operational issues, and collaborate to implement enhancements in payment acceptance and processing.
Payment Strategy & Performance Improvement
* Analyze payment performance metrics (approval rates, chargebacks, fraud rates, etc.) and develop strategies to optimize success rates.
* Identify new payment solutions and market trends to improve customer experience and expand global/local payment coverage.
* Work with internal teams to enhance routing logic, reduce failed transactions, and minimize payment friction.
Risk & Compliance Management
* Ensure compliance with regulatory requirements, card scheme rules, and industry best practices.
* Collaborate with fraud and risk teams to mitigate chargebacks, fraud, and disputes while balancing customer experience.
* Stay updated on changes in payment regulations and assess their impact on the business.
Cross-Functional Collaboration
* Work with finance teams on reconciliation, settlement issues, and cost management.
* Support product and engineering teams in integrating and improving payment technologies.
* Partner with customer service teams to address payment-related customer inquiries.
What You Need to Succeed
* Bachelor's degree in Business, Finance, Economics, or a related field.
* French speaker (must)
* 5+ years of experience in payments, fintech, banking, or a related role, preferably in an e-commerce or OTA environment.
Preferred Qualifications
* Experience in the travel, subscription, or e-commerce industry.
* Familiarity with payment processing, gateways, risk management tools, and reconciliation processes.
* Knowledge of PSD2, PSR, 3DS, and other payment regulations.
About Us
eDO is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
If you're excited about this role but do not feel your experience aligns perfectly with all the requirements, we strongly encourage you to apply nevertheless.