Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives for a Manufacturing Company based in Greece. This role is perfect for individuals who are passionate about providing excellent customer service and have an interest in the manufacturing sector. You will communicate with clients in Italian and assist them with inquiries related to products and services effectively.
Key Responsibilities
* Manage incoming customer inquiries regarding manufacturing products and services via phone, email, and chat in Italian
* Provide accurate information about product specifications, availability, and pricing to customers
* Assist clients with order placement, tracking, and fulfillment inquiries
* Resolve customer issues and complaints professionally and efficiently to maintain high levels of satisfaction
* Document all customer interactions accurately in our CRM system for effective follow-up and record-keeping
* Collaborate with internal teams to enhance service delivery and ensure customer expectations are met
* Stay updated on manufacturing processes and product knowledge to better assist customers
Requirements
* Fluency in Italian (both written and spoken) is essential; knowledge of English is an advantage
* Previous experience in customer service, ideally within the manufacturing sector
* Strong communication and interpersonal skills with a focus on building customer relationships
* Problem-solving skills and the ability to handle customer inquiries effectively
* Ability to manage multiple requests and prioritize tasks in a fast-paced environment
* Familiarity with CRM software and general office applications is desirable
* Willingness to work flexible hours, including evenings and weekends, if necessary
Benefits
* Competitive Monthly Salary
* 2 Extra Salaries Per Year
* Fully Paid Relocation Package
* Fully Paid Training
* Health Insurance
* And Much More..
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