As member of our Sales team, you will be the service owner for key accounts either within a defined scope (segment / industry / geography) or for named key accounts.
You will safeguard the delivery of the premium services we wish to consistently provide to
our key accounts by executing services per contracts and providing efficient solutions proactively.
You also Will act as an escalation point for cases that cannot be resolved by our Customer Care team.
You support too our Key Account Executives by providing insights into service performance, quality as well as other valuable data.
Should there be no Key Account Support for an account assigned to you, you will assist with Tender Management and Spot rate inquiry where self-service can't cover.
So, your main tasks will be:
Service execution : Being in charge of executing the contracted service solutions for the key accounts assigned to you, aiming at achieving our KPIs.
Business Performance Insights: S upporting our Key Account Executive(s) by supplying them with insights on service performance, service quality as well as market trends, leads, business potential etc.
Supporting Key accounts : This will apply in case there is no designated Key Account Support for the accounts assigned to you.
Digitalisation: Support ONE's digital transformation by utilizing and promoting our e-commerce platform and our self-service tools as applicable and relevant to your tasks and responsibilities.
And for do this we're thinking in someone with:
Minimum of 3 years' prior experience in sales departments at a shipping company or forwarders.
Strong oral and written communication skills, both in Spanish and English.
Positive, proactive, and customer-oriented attitude.
Ability to work in a team and under pressure.
Proficiency in IT tools and a clear interest in new technologies applicable to the sector.