Customer account specialist (F/M/X)
Objective of the position:
Manage and analyze demand, ensuring delivery compliance and communication with the client.
Your main responsibilities:
* Client communication: managing inquiries and incidents.
* Client demand management in the short, medium, and long term.
* Analysis of demand variations.
* Coordination with other areas, BU – Purchasing – Procurement, for the introduction of new programs.
* Coordination with planning for prioritizations based on client needs. Review of production plan commitments. Analysis of coverage/LOBs.
* Ensuring delivery compliance with the client in collaboration with planning.
* Leadership in recovery plans.
* OTD: Monitoring the achievement of OTD objectives.
* Ensuring compliance with the conditions established in the contract in collaboration with the BU.
* Control of collections and management of billing incidents in collaboration with the ITP administration department.
* Sales: Issuance of the sales report and monitoring of the objective, in coordination with other areas.
Who we are looking for:
* Required knowledge:
* SAP
* Excel
* Manufacturing processes
* Logistics processes
* Languages: Spanish
* Soft Skills:
Who will you be working with?
You will provide service to ITP Aero from the site of Derio, interacting with various areas of the company:
* Central planning
* CBU-DBU
* Quality
* Logistics
What we offer:
You will join the Planning and Deliveries team in a growing business that offers opportunities for advancement aligned with your professional growth.
Additionally, you will have the autonomy to work remotely up to two days a week with a flexible schedule.
At ITP Aero, we have a diverse and inclusive workplace and encourage all qualified candidates to apply and join ITP Aero.
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