IN n OUT Autocentres - South Area Area Support Manager
In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care.
An exciting and unique opportunity has arisen for 2x Area Support Managers for the North & South to join our national business. We are looking for someone who:
- Has relevant Area Support experience
- Great people management skills in process implementation and training. Should be approachable, proactive and confident.
- Good verbal and written communication skills
- Ability to motivate, organise and plan.
- Can work on their own initiative, with the ability to problem solve and manage time effectively.
- Has a strong desire to drive business improvement.
- Has a good understanding of the business operations and the ability to promote change.
- Computer literate (Word, Excel, Outlook)
- Versátil, the ability to work outside normal office hours and travel throughout the UK.
- A valid full driving licence
Important Information Location: South Area, England Date Posted: 27th January 2026 Closing Date: 11th February 2026 Industry: Automotive Job Type: Full time Salary: Based on Experience About the role
The Area Support Manager (ASM) is responsible for the supporting 15 centres with operational running, standards, and compliance. Working closely with the Area General Manager, the Area Support Manager ensures consistent operational excellence, supports Centre Principals with day-to-day issues, and drive adherence to policies, procedures, and brand expectations.
The Area Support Manager will support and coordinate any new centre development plans.
General Responsibilities
Compliance
· Consistently raise awareness of health and safety and contribute to the management of safe working practices. Ensure First aid and Fire marshal compliance.
- Be an ambassador of IN ‘n’ OUT Autocentres Ltd adhering to and where necessary explaining all relevant policies and procedures to new employees and ensuring all existing colleagues maintain standards set.
- Ensure centres follow company processes, operational standards, and service delivery requirements.
- Maintain full compliance with automotive industry standards and legal requirements.
- Ensure regular site audits are conducted to ensure compliance with relevant areas of the business and follow up on audit actions and ensure support is provided to centres in achieving corrective measures.
- Ensure vehicle and equipment compliance, maintenance schedules, and safety procedures are up to date.
- Ensure centres adhere to HR and company policies.
Operational
· Ensure the necessary internal training for all employees in every job function, ensuring total quality management is achieved. Where necessary train Centre Principals via Centre Training and Development Manager.
- Ensure that employees do not work on any product, or service that they have not been assessed as competent in or trained to carry out.
- Manage, develop and support Centre Principals with the introduction of new products and services (e.g. Car Care packages).
- Protect internal and external centre presentation, ensuring overall cleanliness and colleague brand representation (uniform).
- Support Centre Managers with day-to-day operational challenges to maintain smooth running of centres.
- Ensure centres consistently deliver brand standards and a market-leading customer experience.
- Support succession planning, recruitment, and retention activities.
- Identify operational issues early and escalate or resolve as appropriate.
- Support centres in resolving customer escalations when needed.
- Assist HR, where required, with any necessary investigatory meetings/disciplinary hearings.
- The identification, reporting and management through to closure of facility actions, namely general property issues and ensuring they adhere to requirements.
Skills & Experience
· Strong operational background in automotive, mechanical, or technical service environments.
- Strong commercial skills with a track record of developing teams and improving performance.
- Excellent communication, leadership, and decision-making skills.
- Excellent knowledge of compliance, Health & Safety, and industry standards.
- Ability to influence, coach, and support teams without direct line authority.
- Practical problem-solver with strong organisational skills and attention to detail.
General
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Act as either a Centre Principal, or Assistant Manager in Centre’s when required.
- Assist with recommending and the sourcing of necessary training for employee development and business needs. Including ATA & MOT courses.
- Carry out regular review / appraisal meetings with Centre Managers.
- Support and motivate Centre Principals and Centre Training and Development Manager.
- Champion a high-performance culture focused on customer service, productivity, and quality.
- Demonstrate flexibility with working hours (including working on Saturdays) and be willing to work at multiple locations, and overnight stays were required.
- Maintain a professional appearance, wearing smart business attire.
- Carry out any other necessary administrative or ad hoc requirements to support smooth running of the business.
- Undertake any other reasonable duties as requested by your line manager to meet business needs.
IN n OUT Autocentres IN'n'OUT Autocentres are experts in vehicle servicing, MOT's & repairs. We were established in 2008 and now have 30 autocentres nationwide.
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Our benefits Vacation, Paid time off Performance bonuses Retirement plan and/or pension Employee development programs Employee discounts Free parking Cycle to work Referral bonus Competitive salary Life insurance Family and friends rates Long service recognition Employee Assistance Scheme Shopping Cashback Work With Charities Employee of the Month Employee Recognition Scheme