We are looking for an Operations Technician in our Madrid office
Your main missions will be:
1. Be the point of contact for operational inquiries from partners, internal clients, and other stakeholders.
2. Maintain a global vision of partners' operational priorities and propose improvements; oversee the consolidation of KPIs and dashboards.
3. Act as technical reference, ensuring proper documentation and operational processes.
4. Resolve operational challenges and guarantee alignment with the business partner.
5. Manage sensitive situations and direct escalations with partners and internal entities.
6. Lead change management requested by partners or KAM, communicating and adapting processes.
7. Contribute to the development of new operational processes and support contract implementation (training, execution, and monitoring).
8. Collaborate with