Appcharge is the direct-to-consumer platform for mobile games.
We help game studios sell digital goods directly to their players – skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games.
Appcharge powers web stores and in-app payments for over a third of the world’s top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we’ve grown 14x in the past year and now process over half a billion dollars annually.
We’re growing fast, building with intention, and helping the biggest names in gaming take back control of their business.
As a Technical Account Manager, you’ll serve as the technical bridge between Appcharge and its publisher partners, ensuring smooth integrations, data‑driven performance insights, and adoption of best practices in monetization. The TAM is both a problem‑solver and an advisor – ensuring every publisher extracts maximum value from Appcharge’s D2C solutions.
Core Responsibilities
1. Publisher Support & Troubleshooting
* Act as the primary technical contact for Appcharge publishers in the EMEA region.
* Diagnose and resolve integration, configuration, and API‑related issues quickly and accurately.
* Liaise with Product, Integrations, and Support teams to ensure publisher issues are tracked, escalated, and resolved efficiently.
* Document recurring issues and propose improvements to reduce friction across integrations.
2. Data Analysis & Insights
* Monitor publisher performance metrics across payment links, webstores, and SDK solutions.
* Build and share periodic reports highlighting key trends, anomalies, and optimization opportunities.
* Translate complex data into clear, actionable insights that inform monetization and retention strategies.
3. Monetization Guidance & Best Practices
* Advise publishers on D2C monetization strategies, pricing tests, conversion optimization, and A/B testing.
* Share benchmarks and best practices drawn from Appcharge’s broader publisher network.
* Partner with Account Managers to design experiments that increase checkout conversion, ARPPU, and GMV growth.
4. Cross‑Functional Collaboration
* Work closely with BD, Product, Integrations, and Data Science teams to align publisher needs with Appcharge’s roadmap.
* Provide structured feedback from the field to improve platform usability, reporting, and onboarding materials.
* Support onboarding and training sessions for new publishers or new Appcharge solutions.
Requirements
* 3+ years in a technical or analytical role within gaming, fintech, adtech or SaaS.
* Strong proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Looker, Data Studio).
* Comfortable reading API documentation and troubleshooting technical integrations.
* Strong communication and presentation skills – able to simplify complexity for non‑technical stakeholders.
* Passion for the gaming industry and data‑driven growth.
* English fluency required; Spanish or another European language a plus.
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