- International Bank
- IT Service Delivery and Business Support Specialist
Multinational Bank
As a Senior Business Analyst / Business Support Specialist - Financial Markets environment, you will:
- Build and maintain sustainable relationships with key stakeholders (Trading, Risk Management, IT), focusing on understanding their challenges and opportunities to improve overall experience
- Act as the voice of customer needs, ensuring concerns are heard and addressed
- Empower financial risk and trading teams by providing functional support on day-to-day issues related to pricing, risk management, and position keeping systems.
- Lead and coordinate project testing initiatives, ensuring thorough validation and alignment with business objectives.
- Combine market and system knowledge with business expertise to lead change initiatives and provide unwavering post-production support.
- Accumulate and document knowledge on end-to-end customer journeys, ensuring it is up to date and shared.
- Collaborate with cross-functional teams to align strategies and ensure a seamless, reliable customer journey.
- Lead, guide, and inspire others in specific areas, managing preparations and commitments regarding deliverables, with a focus on stability, reliability, and end-user experience.
- Negotiate and monitor SLAs for system stability and support.
- Drive continuous improvement initiatives by streamlining workflows and eliminating inefficiencies.
Interesting professional opportunity
Remote