Assistant F&B Director (Castillo Hotel Son Vida)
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Position Purpose
The Ass Food & Beverage Director supports the F&B Director in leading the overall operations of the hotel’s food and beverage department, ensuring excellence in guest experience, operational efficiency, and adherence to brand standards. This role requires a strong operational mindset, leadership presence, and a continuous focus on service quality, profitability, and team development. Direct report to the F&B Director.
Key Responsibilities
Operational Excellence & Guest Experience
* Ensure the highest standards of service and hospitality across all F&B outlets, including restaurants, bars, banquets, room service, and minibar.
* Conduct daily departmental tours and inspections to guarantee cleanliness, sanitation, and compliance with health and safety regulations.
* Monitor guest satisfaction indexes, revenue goals, costs, and quality indicators, taking corrective action when necessary.
* Ensure that all operations align with hotel standards and brand philosophy.
* Support and participate in internal and external audits to achieve quality objectives and continuous improvement.
Team Leadership & Development
* Lead, motivate, and continuously train the F&B team in alignment with Standard Operating Procedures (SOPs).
* Conduct regular coaching sessions, performance evaluations, and developmental conversations.
* Support the F&B Director in recruitment, onboarding, and staff retention initiatives.
* Foster a positive, inclusive, and performance-driven work environment.
Financial & Administrative Management
* Collaborate with the F&B Director on budgeting, forecasting, and revenue planning.
* Analyze financial performance, cost control, and operational metrics to optimize profitability.
* Oversee purchasing and inventory control processes, ensuring accuracy and accountability.
* Participate actively in monthly inventories and reporting.
Events, Promotions & Coordination
* Assist the Banquet team in the planning and execution of events and banquets.
* Coordinate with other departments to ensure seamless delivery of events and guest experiences.
* Proactively seek opportunities to drive revenue and enhance the hotel’s F&B reputation.
Quality & Brand Standards
* Ensure daily operational excellence in accordance with brand and hotel service standards.
* Maintain constant alignment with company policies, sustainability initiatives, and hygiene standards.
* Uphold a professional and polished appearance consistent with brand expectations.
What’s in it for you
* Career growth opportunities in a fast-growing international brand
* Exclusive rates at Marriott International hotels worldwide
* Physiotherapy services
* Associate Assistance Program
* Excellent learning and development opportunities
* Employee referral program
* Discounts at our restaurants
* Free golf training courses and special rates
Requirements
* Bachelor’s Degree or certification in Hospitality, Restaurant Management, or related field preferred.
* Minimum of 2–3 years of experience in a supervisory or managerial role within F&B operations in a 5-star or luxury hotel (MICE experience desirable).
* Proven record in planning and executing high-level events and banquets.
* Strong leadership, communication, and problem-solving skills.
* Excellent verbal and written communication in English and Spanish (German is a plus).
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); knowledge of Micros and Opera is desirable.
* Sales-oriented mindset with a focus on maximizing revenue opportunities.
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